Contact Us

Reporting an error

If a bonus term, payout limit or game rule on this site no longer matches what Katsubet actually enforces, send the correction through the form and the editorial team will verify it against the operator’s current public terms before any change is published. The review is checked on a rolling basis, so a report that arrives with a link to the relevant page on the casino’s own site gets processed faster than a vague note.

Corrections are treated as updates, not as complaints. The team re-reads the disputed line, compares it with what the operator currently posts, and amends the review only when the evidence lines up.

Questions the editorial team answers

Use this contact channel for anything about the accuracy of the review itself: a bonus offer that disappeared, a wagering requirement that shifted, a game provider that was added or dropped, or a payment method that no longer appears at cashier. Those are editorial matters and they belong here.

Questions about how to claim a bonus, how to verify an account, or why a withdrawal is pending do not belong here. The editorial team does not see player accounts, cannot check transaction status, and has no access to the operator’s internal records.

Account and payment issues

Deposit failures, withdrawal delays, verification requests and account suspensions are operational matters that only the operator can resolve. The review site has no authority to intervene in those processes and no way to speed them up, so routing them here only adds a step before you reach the person who can actually act.

For those cases, contact Katsubet’s own support directly and keep a record of every message you send. The editorial team can note a pattern of unresolved complaints if several players report the same problem, but it cannot act as a mediator in an individual dispute.

Players who feel a dispute has not been handled fairly should also check the responsible-gambling and self-exclusion options on the operator’s site, since those tools are separate from the customer-service channel.